Objectives
- Define characteristics of effective communication skills
- Identify aspects that need to be assessed to express accurate empathy
- Identify the things to assess to determine client lethality.
- Explore crisis/disaster counseling
- Define the different types of crises
- Identify at least 3 ways to ensure client and personal safety in a crisis
- List at least 5 techniques for de-escalating a crisis.
- Teacher: Dr. Dawn-Elise Snipes