LEARNER OBJECTIVES

• Differentiate case management from counseling
• Identify two reasons why case management as effective as an adjunct to co-occurring disorders treatment
• Identify the five core functions of treatment professionals using case management
• Identify the skills necessary for professionals to provide effective case management services
• Identify common causes for the breakdown of service coordination
• Understand a history of case management
• Define the various models of case management and describe how they are used with persons with co-occurring disorders
• Identify the eight principles of case management
• Effectively identify service gaps and establish and maintain relations with agencies and governmental entities who can address these unmet needs
• Identify information to be shared with referral sources and necessary documentation and/or releases to provide that information
• Evaluate the outcome of the referral
• Use clear and specific language that increase the likelihood of client follow through with the referral
• Establish realistic treatment and recovery expectations with the client
• Develop relationships with agencies in order to enhance case finding activities
• Differentiate between the services required during pretreatment, treatment and aftercare
• Define the three interorganizational models of case management used in the community context
• Identify ways to effectively evaluate quality of care in case management programs
• Effectively identify clients who have "special needs"
• Identify the ways that each of the special needs impact the delivery of case management services
• Identify referral resources in their communities